FAQ's

How do I know which account suits my business needs better between wholesale and Dropship ?

If you are a start-up business or would prefer to not hold your own stock then our Dropshipping service would suit your business needs perfectly, becoming a dropship customer allows you to offer your customer the full range of Rouge products range without the initial cost of buying in the stock.

 

We provide you with images as well as stock feeds, using the stock feeds will keep your customers up to date of all stock levels. Once a customer has placed an order via your website you simply log into your drop ship account and place the order, you will enter your customers address details and we will ship the goods on your behalf direct to your customer, we will include a dispatch note listing your company details.

 

We offer same day dispatch on all orders placed and paid for by 12 pm Midday Monday to Friday. All orders are dispatched in discreet packaging. There is no indication that the parcel has been shipped by Rouge.

 

There is a 10% drop ship surcharge which covers Rouge for packing materials and man power this will be included during the checkout process.

 

If you would like to hold your own stock then a Wholesale account is what you are looking for, again we provide you with images for your website, All order are dispatched directly to you.

 

Orders placed and paid for by 12 pm will be dispatched within 2 working days, orders are shipped on a next working day delivery.

How can I pay for my order ?

We accept payment by all major credit/debit cards, Paypal and Bank Transfer.

What are the shipping charges ?

Dropship: shipping rates are as follows Next day delivery UK Mail signed for £5.95 All European orders are charged at £14.95 per box up to 30 kilos the order will be shipped on a 3 to 4 working day delivery. (T&C's apply) Shipping charges may vary depending on the Country and location. Wholesale UK Delivery next day signed for service £12 up to 30 kilos. European and rest of the World orders are charged per weight please select confirm exact shipping when you reach the checkout and we will calculate the exact shipping cost for your specific order, alternatively please contact sales@rougegarments.co.uk for a quote before placing your order.

 

How to Care for Your Leather Clothing 

The care of your leather clothing is very important to keep it in like new condition. The most important thing to do is to follow the manufacturers care instructions.

 

Some other things that you can do are:

All leather items can last for a lifetime if they are regularly maintained and treated well. Leather is skin and just as you would clean your own, you need to clean and nourish your leather to help retain its durability and texture.

Preservation:  Leather conditioners should be applied with a soft cloth to not only help in the cleaning process, but to also provide good water repellent properties. Cleaning: Continual contact with moisture (sweat, rain, urine, alcohol, etc.,) can cause the leather to stiffen. Before you start cleaning the full surface of your leather item, test out the cleaner on a smaller, less visible area.  Wait a few minutes. If you don't notice any colour distortion, proceed with the rest of the item.

  • When cleaning your leather, NEVER use strong detergents such as laundry detergent.  Always choose a product that helps preserve the leather's natural lubricating oils rather than strip them away. Most cleaning products sold in department and shoe stores are safe. But, it never hurts to ask.

  • Warm soapy water, using baby shampoo or a similar soap, is the best cleaning solution for removing difficult or oily marks, stains or odor's. Rub baby shampoo into the area of any oily stains before rinsing. Try to avoid cleaners that leave any sort of grease or residue. Residue can make leather vulnerable to bacteria, which will tarnish the leather and eventually break down the stitching. To remove the excess cleaner, use a slightly dampened cloth or a small brush around the stitching.

  • Make sure soap/shampoo is rinsed out thoroughly to avoid stiffening.

  • Leather should never be dried in front of a direct heat source as this damages the leather and also causes the hide to stiffen. Make sure to clean and treat your leather before it's dry. Never use heat to dry leather (it should air-dry) and always stuff the garment while it's drying, in order to make sure it maintains its shape.

  • When storing leather articles, don’t throw them to the bottom of the wardrobe, instead hang them up and make sure they are ventilated to prevent them from molding.

  • Get a Nu buck cloth; it's a great leather care tool for cleaning and restoring your item to its original look.

  • Clean your leather goods as often as you need to and make sure they're dust-free at all times.

  • Never use caustic household chemicals to clean your leather items.

Removing Stains and Smells from Leather Clothing: